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Customer Support


Context Help

If you feel lost inside our Control Panel, the first thing you should do is push the Help button, which is present on each page. A popup will appear. It offers comprehensive info about all the actions that you can perform on the given page. Each context menu appears on the same page so that you can swiftly get back to your work.

Video Tutorials

We have a vast array of educational videos clarifying how to work with our Control Panel. They're meant for those of you who want to see how things are being done instead of only reading articles. Thus, everyone can swiftly find their way around our web hosting Control Panel by simply watching our step-by-step tutorial videos.

F.A.Q.

If you can't discover the answer you searching for, explore our extensive FAQ database, which comprises questions asked by real persons and provides practical solutions. We periodically "revamp" our Frequently Asked Questions database with new Q&A's in an attempt to cover all the new additions and innovations associated with our web hosting platform.

Ticketing System

If you still can't find the solution you need in the FAQ section either, we have a great team of customer support engineers available 24-7 and ready to help you with any problem. Each support ticket you submit will be replied to in less than one hour (the average support ticket response time being just twenty mins), so you will never have to wait a long time to get an answer to your question.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 298018

Sales Lines Working Hours:
Monday to Friday:
09.00 AM - 11.00 PM GMT/UK
05.00 AM - 07.00 PM EST/USA
07.00 PM - 09.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com